Privacy Policy (UK GDPR-Compliant)

Effective Date: 16 Jun2025

At Coopers Wellness Ltd, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal data in line with UK GDPR and advertising platform requirements.

1. What Information We Collect

We may collect and process the following data:

Your name, email address, and phone number are collected when you fill in a form. Information about your device, IP address, and browsing behaviour (via cookies or analytics). Call recordings or contact form submissions (where applicable).

2. How We Use Your Data

We use your data to:

Respond to enquiries and provide services. Send appointment confirmations and follow-ups. Improve our marketing and website performance. Contact you with relevant offers (if you opt in).

3. Legal Basis for Processing

We rely on:

Consent is required when you submit forms. Legitimate interest to run our business and follow up on enquiries.

4. Sharing Your Data

We do not sell your data. We may share it with:

Service providers (e.g. CRM tools, email/text systems). Regulators if legally required

5. Data Storage and Security

We keep your data secure with encryption, access control, and secure platforms (like GoHighLevel). Your data is stored in the UK or trusted cloud providers.

6. Your Rights

You have the right to:

Access, correct, or delete your dataWithdraw consent at any time. Complain to the ICO (Information Commissioner’s Office).

7. Cookies

Our website uses cookies for analytics and improving performance. By using this site, you accept our use of cookies. You can adjust your settings in your browser.